Shipping policy

Shipping Policy

Last Updated: 5/25/2026

Thank you for shopping with SHANHYE. We are committed to processing and shipping your order as quickly and securely as possible.

Shipping Destinations

We currently ship only within the contiguous United States (the lower 48 states).

We do NOT ship to:

  • Alaska
  • Hawaii
  • Puerto Rico
  • Guam
  • U.S. Virgin Islands
  • APO/FPO addresses
  • International destinations

Orders placed with shipping addresses outside our service area may be canceled and refunded.

Order Processing

Orders are typically processed within 3–5 business days after payment is received and verified.

Processing times may be longer during:

  • Holidays
  • Sales events
  • New product launches
  • Periods of unusually high order volume

Business days are Monday through Friday, excluding federal holidays.

Shipping Methods & Delivery Times

Estimated delivery times after shipment:

  • Standard Shipping: 3–7 business days
  • Expedited Shipping (if offered): 2–3 business days

Delivery times are estimates only and are not guaranteed.

Once an order has been shipped, delays caused by the carrier, weather, natural disasters, or other circumstances beyond our control are not the responsibility of [Store Name].

Shipping Confirmation & Tracking

When your order ships, you will receive a shipping confirmation email containing tracking information.

Please allow up to 24 hours for tracking information to become active after receiving your shipping confirmation.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned due to:

  • Incorrect address
  • Incomplete address
  • Refused delivery

The customer may be responsible for additional shipping charges to resend the package.

Lost, Stolen, or Delayed Packages

Once an order has been handed over to the shipping carrier, responsibility for delivery rests with the carrier.

If your package is marked as delivered but cannot be located:

  1. Check with household members, neighbors, or building management.
  2. Contact the shipping carrier directly.
  3. Contact us for assistance with filing a carrier claim when applicable.

SHANHYE is not responsible for stolen packages after confirmed delivery.

Damaged Packages

If your package arrives damaged, please contact us within 5 business days of delivery.

Please include:

  • Your order number
  • Photos of the damaged packaging
  • Photos of the damaged item(s)

We will review the situation and work with you to find an appropriate resolution.

Order Changes & Cancellations

We process orders quickly. Once an order has been shipped, it cannot be canceled or modified.

If you need to change your shipping address, please contact us immediately after placing your order.

Contact Us

If you have any questions regarding shipping, please contact:

Customer Support: help@shanhye.com